Field Service Management Software
The Smartest Elevator Service ERP
…platform and support has been a key to our success…
“We have been using Total Service since 2009 – employing 45 employees through a variety of trades (HVAC, refrigeration, plumbing, electrical) the business can be complex to say the least. Automated’s platform and support has been a key to our success, we are happy to have them as a partner for the last 16 years.”
Derik Daniels, Deaton’s Mechanical Co., Inc.
…a trusted partner of Centric Elevator Corporation for over 20 years…
“Automated Integration has been a trusted partner of Centric Elevator Corporation for over 20 years. Automated’s fully integrated system, Total Service, has been an integral part of the sustained and efficient growth that Centric has experienced during this time. From general Ledger and job costing accounting to time record keeping and equipment management we are excited to continue to this partnership as Automated continues to provide new features and enhancement to keep up with the everchanging business landscape.”
V. Scott O’Brien, CFO, Centric Elevator
Our software powers your business ecosystem.
Why Choose Total Service’s TS Cloud for Elevator & HVAC Businesses
Backed by over 30 years of industry expertise, we understand the unique needs of Elevator, HVAC, and service organizations inside and out. That’s why we’ve developed a powerful, all-in-one software solution—designed from the ground up to streamline operations, boost productivity, and drive growth for forward-thinking service businesses.
Project Management
Gain real-time access to crucial information about the customer, inventory, purchase orders, payables, and equipment to make profitable judgments.
Manage Financials
Manage your business by automating all repetitive operations and transferring data logically from the point of entry all the way through to finalized documents without requiring any data to be entered again.
Performance Dashboards
Our performance dashboard enables businesses to track key metrics and make data-driven decisions to improve their operations and achieve their goals.
Dispatch
Effectively manage and schedule your field technicians, allowing for improved productivity and customer service.
Payroll Systems
We have extensive labor costing tools available, regardless of whether you choose to use payroll or not. Additionally, federal and state taxes, union wages, deductions and job specific wages are fully supported.
Job Costing
We help businesses understand the costs associated with specific projects or jobs, making it easier to track expenses and optimize pricing strategies.
Frequently Asked Questions
How do elevator contractors manage high call volume without adding headcount?
The answer is not more people. When the office and the field share real-time data, coordination time drops and labor goes back to billable work.
How do you reduce repeat callbacks on the same unit?
Callbacks are a visibility problem. When service history, job notes, and prior fixes live in one place every technician can see, first-time fix rates improve.
How do independent contractors handle OEM diagnostic lockouts?
No software unlocks what OEMs wall off. That is structural. But AI is closing the gap with troubleshooting guidance, code reference, and pattern recognition that do not require OEM permission.
How do you track Cat 1 and Cat 5 safety test deadlines across a full portfolio?
Safety test deadlines should never live in a spreadsheet. They belong in the same platform that holds the service history, the contract, and the customer record.
How do you prove compliance with ASME A17.1 and local AHJ requirements?
Software does not update the code books. But when compliance history lives inside your service records, proving you are current takes minutes instead of a search through filing cabinets.
What makes TS Cloud different from generic field service software?
TS Cloud was purpose-built for elevator, HVAC, and service contractors over 30 years, with native dispatch, job costing, financials, and payroll that supports federal and state taxes, union wages, and job specific wages in one system.