Now in TS Cloud
Meet Ellie, the AI Agent Inside TS Cloud
Ellie is the AI agent built into TS Cloud, the cloud ERP for elevator, HVAC, and service contractors from Total Service. Ask her a question in plain English, or by voice, from any screen in the platform, and she answers from your live operational data.
Ask. Command. Get Answers.
What You Can Ask Ellie
Ellie is the voice and face of the TS Cloud AI Assistant. She works from any screen, so the answer is never more than a question away.
Get Answers
Ask a question in plain English, or by voice, and get a direct answer. No menus to dig through and no report to build first.
“Pull up the service history for this customer”
Navigate the Platform
Tell Ellie where you need to be. She takes you to the right screen without a hunt through the menus, which matters most for new hires and busy dispatch desks.
Pull Live ERP Data
Ellie answers from the same TS Cloud data that runs your dispatch, job costing, payroll, and CRM, so what she tells you is current, not a copy from last week.
Where Ellie fits: Ellie is the AI Assistant within TS Cloud AI, the set of six AI capabilities live in the platform today. Dashboard Copilot, AI Report Builder, AI Document Template Engine, In-App Coach, and Technician Assist are covered on the TS Cloud AI page.
One Ellie, Two Platforms
Site Service Cloud customers already know Ellie. She has been part of Site Service Software since 2025, and now she is part of TS Cloud too. One AI agent, working across both platforms from Total Service.
TS Cloud
The cloud ERP for elevator, HVAC, and service contractors. Ellie is the assistant you talk to inside the platform, from the office or the field.
Site Service Cloud
The Site Service Software platform for elevator service management, where Ellie first appeared and where she still headlines the weekly newsletter, The Lift with Ellie.
Built for the Trade
Ellie is not a generic chatbot placed on top of an ERP. Total Service builds her for the workflows elevator service contractors manage every day, inside the platform that already runs dispatch, prevailing wage payroll, compliance documentation, and service history. That is the direction Total Service has been investing in, and it is the same direction the largest technology companies have since described for field service. Read why purpose-built AI matters for elevator contractors.
Meet the Total Service team and see Ellie at NAEC 2026 in Chicago, September 28 to October 1.
Our standard: this page describes only what is live in TS Cloud today. As Ellie takes on more, this page will be updated under the same rule. Published September 10, 2026.
Ellie FAQ
Who is Ellie?
Ellie is the AI agent built into TS Cloud, the cloud ERP for elevator, HVAC, and service contractors from Total Service. She is the voice and face of the TS Cloud AI Assistant, which answers questions and takes commands in plain English or by voice from any screen in the platform.
Is Ellie available in TS Cloud today?
Yes. The TS Cloud AI Assistant that Ellie represents is live in the product today, alongside the other TS Cloud AI capabilities listed on the TS Cloud AI page.
Is this the same Ellie from Site Service Cloud?
Yes. Ellie has been part of Site Service Software since 2025 and now works across both platforms from Total Service: TS Cloud and Site Service Cloud.
What can I ask Ellie?
Anything you would ask a coworker who knows the system: pull up a customer’s service history, find the screen you need, or get an answer from your live operational data. Ellie works from any screen in TS Cloud, by keyboard or by voice.
How do I see Ellie in action?
Request a free live demo at totalservice.cloud/demo. A Total Service specialist will walk you through Ellie and the rest of TS Cloud AI inside the platform, with your own data where possible.
Free Guided Demo Available
Say Hello to Ellie
Thirty minutes inside the real platform. TS Cloud is The Smarter Way To Work.