TS Cloud AI: AI Built Into Your Elevator Software
TS Cloud AI is the set of artificial intelligence capabilities built directly into the TS Cloud platform, the ERP for elevator, HVAC, and service contractors. Every capability on this page is live in the product today. Nothing here is a roadmap item or a preview.
What You Can Do With TS Cloud AI
Ask, build, and find in plain English across the platform. Here is every AI capability live in TS Cloud, by its official name.
TS Cloud AI Assistant
Ask questions and give commands in plain English, or by voice, from any screen. Get answers, navigate the platform, and pull live ERP data without hunting through menus.
“Pull up the service history for this customer”
Dashboard Copilot
Ask your dashboard for the view you need. Describe a chart or widget in plain English and pin it to your dashboard in seconds.
“Show me AR aging”
AI Report Builder
Build a custom report from a natural-language description. With Generate Report from PDF, upload an existing report and TS Cloud recreates it as a working report or template.
“Build a report of open tickets by region”
AI Document Template Engine
Upload any document or PDF and TS Cloud auto-generates a matching print template through AI layout analysis. Your existing paperwork becomes a platform template.
In-App Coach
AI-generated, in-context guided walkthroughs for any screen. New hires learn the platform inside the platform, without leaving their work.
Technician Assist
Technicians search service and knowledge documentation semantically and get a synthesized answer, not a list of documents. Support in the field, in plain language.
Why TS Cloud AI Is Different
TS Cloud AI is not a separate product bolted onto the side. It works inside the same platform that runs your dispatch, job costing, payroll, and CRM, so answers come from your live operational data. See how TS Cloud compares to other platforms, AI included, on our elevator software comparison page, where every vendor claim is sourced.
Want the bigger picture on AI in the elevator industry? Total Service CEO Douglas vanden Bosch presents an Elevator World webinar on AI in the elevator industry on August 11, 2026.
TS Cloud AI FAQ
What is TS Cloud AI?
TS Cloud AI is the set of artificial intelligence capabilities built into TS Cloud, the cloud ERP for elevator, HVAC, and service contractors from Total Service. It includes the TS Cloud AI Assistant, Dashboard Copilot, AI Report Builder, AI Document Template Engine, In-App Coach, and Technician Assist.
Which AI features are live in TS Cloud today?
Six AI capabilities are live: the TS Cloud AI Assistant for plain-English and voice questions and commands, Dashboard Copilot for building charts and widgets by prompt, AI Report Builder including Generate Report from PDF, the AI Document Template Engine for auto-generating print templates from uploaded documents, the In-App Coach for guided in-context walkthroughs, and Technician Assist for semantic documentation search with synthesized answers.
Can I use TS Cloud AI by voice?
Yes. The TS Cloud AI Assistant accepts questions and commands in plain English or by voice, from any screen in the platform.
Can TS Cloud build a report from a PDF?
Yes. The AI Report Builder includes Generate Report from PDF: upload a PDF and TS Cloud recreates it as a working report or template. The AI Document Template Engine similarly turns any uploaded document into a matching print template through AI layout analysis.
How do technicians use AI in TS Cloud?
Technician Assist lets technicians search service and knowledge documentation semantically and receive a synthesized answer for support in the field, instead of digging through manuals.
How can I see TS Cloud AI in action?
Request a free live demo at totalservice.cloud/demo. A Total Service specialist will walk you through the AI capabilities inside the platform, with your own data where possible.
See TS Cloud AI Live
Thirty minutes inside the real platform. TS Cloud is The Smarter Way To Work.