Vision, trust, and deep industry knowledge. Meet the team guiding Total Service and the elevator service industry into its next chapter.
With over 30 years of experience in engineering, software development, and business strategy, Douglas has guided organizations through growth and technological transformation. At Total Service, he is positioning the company as the definitive leader in AI-enabled elevator service software, with TS Cloud at the center of that vision.
“Our industry needs strong leadership with a clear vision of the future with AI, and we possess that vision. At Total Service, we’re collaborating like never before, with TS Cloud leading the way. Collaboration turns vision
into shared success.”
For Douglas, it all comes back to trust. “Total Service is dedicated to building trust through consistent action. That’s the foundation of everything we do.”
Douglas enjoys caring for his elaborate fish tank, spending time with his two dogs, and exploring transcendental spiritual teachings that inspire his approach to leadership and life.
From R&D to client success, every person at Total Service plays a role in shaping the platform and the experience our customers rely on every day.
Enrique leads the engineering vision behind TS Cloud, passionate about building technology that simplifies complexity and transforms challenges into smart, scalable solutions.
“We’re combining deep industry knowledge with modern engineering to create scalable, cloud-based solutions for elevator service providers. What makes it special is the people. A team that challenges each other to think bigger and execute better every day.”
“I’m incredibly proud of the amazing team I work with. We truly support one another and are committed to making this company the best it can be.”
A proud mom of two and “Ama” to four grandchildren. Barbara loves photography, jet skiing in summer, snowmobiling in winter, and home-cooked meals for family and friends.
“I’m passionate about helping customers navigate complex solutions and turn strategy into success.”
A music fan, avid reader, and enthusiastic home cook. Most of all, he loves time with his wife and two kids.
“It’s fun to see how unique our products are becoming while retaining the core functionality. I love our new forward-thinking team and look forward to the future.”
Playing board games with my family, walking with my mini schnoodle, Ollie, and a newer creative hobby: making rosaries with gemstone beads.
Austin is passionate about bridging technology with the human element. He believes that creating, designing, and engineering are deeply human endeavors, and that the right technology can take those efforts to the next level.
A beer pub with friends, a good book, or time with his “weird” dogs. His words, not ours.
“My favorite part of my job is the relationships I build with our clients. Helping them feel confident using our software to build their business is so fulfilling.”
When not working, Steph loves spending her Summers with her family camping at a lake on the weekends. She is also an avid reader (about 3 books a week). and loves to cook.
