TS Cloud and FIELDBOSS both serve elevator, HVAC and specialty contractors, but they are built on different foundations. FIELDBOSS describes itself as built on Microsoft Dynamics 365, runs payroll through a third-party provider or Business Central, and publishes starting prices and onboarding timelines. TS Cloud is a standalone cloud ERP with native union payroll, no separate Microsoft licensing, and pricing quoted to each operation.
Key differences
- Architecture. FIELDBOSS is built on Microsoft Dynamics 365, with accounting powered by Dynamics 365 Business Central and a mobile app powered by Resco. TS Cloud is a single cloud platform that does not require third-party platform licensing.
- Payroll. FIELDBOSS offers an integrated third-party payroll (ADP, Ceridian, Paychex and others) or U.S./Canadian payroll inside Business Central, configured for requirements such as union calculations. TS Cloud payroll is native and covers multiple union agreements, apprenticeship tiers, benefit funds, certified payroll and multi-state withholding.
- Pricing. FIELDBOSS publishes starting prices per user and for implementation. Total Service does not publish a price table and includes implementation support in the first-year agreement for standard deployments.
- Implementation. FIELDBOSS says onboarding typically takes 8 to 16 weeks from kickoff to go-live. Total Service says most clients are fully operational in 5 to 6 weeks, or 6 to 10 weeks with complex payroll or multi-location data.
Side by side
Every FIELDBOSS entry comes from fieldboss.com and every TS Cloud entry from totalservice.cloud, checked on October 19, 2026.
| Topic | TS Cloud | FIELDBOSS | Sources |
|---|---|---|---|
| What it is | Cloud-based ERP and field service management platform with dispatch, job costing, financials, payroll and field mobility in one system | All-in-one field service management software built on Microsoft Dynamics 365, from Rimrock Corporation | TS Cloud, FIELDBOSS home |
| Who it serves | Independent elevator, HVAC, fire and life safety, and specialty contractors | HVAC, elevator and specialty contractors | TS about, FIELDBOSS home |
| Platform | Standalone; no separate Microsoft licensing fee and no Azure hosting cost | Accounting powered by Microsoft Dynamics 365 Business Central; Microsoft tools such as Outlook, Excel and Teams listed as features | TS pricing, FIELDBOSS accounting, FIELDBOSS pricing |
| Accounting | Financials, billing and job costing in the same platform as dispatch, scheduling and CRM | GL, AR, AP, reporting, purchasing, inventory, payroll, banking and HR in one connected system; real-time job costing | TS about, TS Cloud, FIELDBOSS accounting |
| Payroll | Native; technician time entries flow into payroll with no QuickBooks needed | Integrated third-party payroll (ADP, Ceridian, Paychex and more) or U.S./Canadian payroll in Business Central | TS payroll, FIELDBOSS payroll |
| Union payroll | Multiple union agreements, apprenticeship tiers, benefit fund contributions and remittance reporting | Payroll configured to requirements including union calculations | TS payroll, FIELDBOSS payroll |
| Certified payroll and multi-state | Certified payroll and prevailing wage reports generated automatically; multi-state withholding handled natively | Not described on its payroll page | TS payroll, FIELDBOSS payroll |
| Pricing | No public price table; priced by active technicians, modules, payroll complexity, entities and implementation scope | Starting prices published: mobile users from $90 and back office users from $185 per user per month; one-time implementation from $50,000, $75,000 or $100,000 by tier | TS pricing, FIELDBOSS pricing |
| Implementation | Most clients fully operational in 5 to 6 weeks; 6 to 10 weeks for complex payroll or multi-location data; support included in the first-year agreement for standard deployments | Planning engagement typically 4 to 6 weeks; onboarding typically 8 to 16 weeks from kickoff to go-live | TS methodology, FIELDBOSS methodology |
| Mobile | Android and iOS; time entries from the mobile app flow directly into payroll | Powered by Resco and available in Android and Apple stores; offline mode with full app access | TS Cloud announcement, TS payroll, FIELDBOSS mobile |
| Customer portal | Building owners view work orders, inspection reports and invoices, and submit service requests | Customer portal listed under reporting on its elevator contractor page | TS CRM and portal, FIELDBOSS elevator |
| Maintenance contracts | Contract terms, renewal dates, billing schedules and SLA commitments tracked in the CRM | Contract tracking, contract billing automation, and digital inspection templates and checklists | TS CRM and portal, FIELDBOSS maintenance |
| AI | Six live capabilities: TS Cloud AI Assistant (Ellie), Dashboard Copilot, AI Report Builder, AI Document Template Engine, In-App Coach and Technician Assist | AI-powered labor forecasting, predictive maintenance, service case summaries in the mobile app and project profitability forecasting | TS Cloud AI, FIELDBOSS payroll, mobile, maintenance, projects |
Who each fits
TS Cloud may fit if
- You are an independent elevator, HVAC or specialty contractor, in the 20 to 200 person range Total Service builds for.
- You run union, certified or multi-state payroll and want it in the same system as dispatch and job costing.
- You prefer a standalone platform without Microsoft licensing.
FIELDBOSS may fit if
- Your company already works in Microsoft Dynamics 365 or relies on Microsoft tools such as Outlook, Excel and Teams.
- You want to keep a payroll provider such as ADP, Ceridian or Paychex.
- You want published starting prices before a sales conversation.
Whichever you lean toward, ask both vendors to run the same test: one technician’s week, from time entry to payroll close, using your own union rules.
Frequently asked questions
Is FIELDBOSS built on Microsoft Dynamics 365?
Yes. FIELDBOSS describes itself as built on Microsoft Dynamics 365, and its accounting page says it is powered by Dynamics 365 Business Central. TS Cloud is a standalone platform with no separate Microsoft licensing fee.
How do TS Cloud and FIELDBOSS handle union payroll?
TS Cloud runs payroll natively and applies union agreement rules automatically, including apprenticeship tiers, benefit fund contributions and remittance reporting. FIELDBOSS offers third-party or Business Central payroll configured to your requirements, including union calculations.
Does FIELDBOSS publish its pricing?
Yes. Its pricing page lists starting prices of $90 per mobile user and $185 per back office user per month, plus one-time implementation from $50,000. Total Service does not publish a price table and gives a quote after walking through your operation.
How long does implementation take with each?
Total Service says most clients are fully operational in 5 to 6 weeks, or 6 to 10 weeks with complex payroll or multiple locations. FIELDBOSS says onboarding typically takes 8 to 16 weeks from kickoff to go-live and lists a separate planning engagement that typically lasts 4 to 6 weeks.
Compare with your own data
The fairest test uses your own payroll week and your own contracts. Request a free 30-minute TS Cloud demo, read our guide to choosing elevator service software, and see the full feature comparison of TS Cloud, FIELDBOSS, Liftkeeper and ServiceTitan.