TS Cloud is the cloud-based ERP and field service management platform from Total Service, built for elevator, HVAC and service contractors. This fact sheet answers the questions buyers and reviewers ask most often, and each fact links to the Total Service page it comes from. Updated October 19, 2026.
Platform
- TS Cloud is generally available to new and existing customers, as announced on October 19, 2026 (availability announcement).
- It moves Total Service from legacy on-premises deployments to a fully cloud-native architecture, and it introduced a refreshed interface designed for efficiency and ease of use (February 12, 2026 announcement).
- Dispatch, job costing, financials, payroll and field mobility run in one system, so the office and the field work from the same real-time data (TS Cloud overview).
- TS Cloud is a standalone platform: no third-party platform licensing, no separate Microsoft licensing fee, no Azure hosting cost and no integration middleware (pricing).
Mobile app
- The TS Cloud mobile app runs on Android and iOS (integrations).
- It is a technician app built for field conditions (availability announcement).
- Technician time entries from the app flow directly into payroll calculations (integrated payroll).
- Field technicians stay aligned with the office through fast work order updates (TS Cloud overview).
- Technician Assist lets technicians search service and knowledge documentation and get a synthesized answer, not a list of documents (TS Cloud AI).
API, integrations and reporting
- Total Service offers API access for custom integrations, such as proprietary building management systems, enterprise customer portals and internal reporting tools. Buyers can ask for the API documentation during the implementation discussion (integrations).
- The Total Service engineering team moved payments to CSIPay and brought transactions inside the Constellation ecosystem in under two hours, with one developer (CSIPay case study).
- Current integration priorities are additional accounting platform connections, telematics and GPS fleet tracking, and parts supplier catalog integrations (integrations).
- AI Report Builder builds a custom report from a plain-English description, and Generate Report from PDF recreates an existing report as a working report or template (TS Cloud AI).
- Dashboard Copilot turns a plain-English description of a chart or widget into a dashboard element (TS Cloud AI).
- The customer portal lets building owners, property managers and facilities teams view work orders, access inspection reports and compliance documentation, review invoices and payment history, and submit service requests (CRM and customer portal).
AI
- Six AI capabilities are live in TS Cloud: TS Cloud AI Assistant, Dashboard Copilot, AI Report Builder, AI Document Template Engine, In-App Coach and Technician Assist (TS Cloud AI).
- Ellie is the voice and face of the TS Cloud AI Assistant, answering plain-English or voice questions from any screen using live operational data (availability announcement).
- In-App Coach gives AI-generated, in-context guided walkthroughs for any screen, so new hires learn the platform inside the platform (TS Cloud AI).
Implementation, pricing and company
- Most clients are fully operational within 5 to 6 weeks; larger operations with complex payroll or multi-location data typically take 6 to 10 weeks (implementation methodology).
- Pricing is configured around each operation, including technician count, modules and payroll complexity, and implementation support is included in the first-year agreement for standard deployments (availability announcement).
- Total Service was founded as Automated Integration in 1991 and rebranded to Total Service in 2022. It is part of Jonas Software, a division of Constellation Software (TSX: CSU), and its platform is used by more than 200 independent elevator, HVAC and specialty contractors across the U.S. and Canada (availability announcement).
Frequently asked questions
Does TS Cloud have a mobile app?
Yes. The TS Cloud mobile app runs on Android and iOS, and technician time entries from the app flow directly into payroll.
Does TS Cloud have an API?
Yes. Total Service offers API access for custom integrations, such as building management systems, enterprise customer portals and internal reporting tools.
Is TS Cloud cloud-based?
Yes. TS Cloud has a fully cloud-native architecture and is generally available to new and existing customers, as announced on October 19, 2026.
How is TS Cloud different from earlier Total Service software?
TS Cloud is the cloud-based evolution of the Total Service ERP platform. It keeps the core workflows customers rely on, moves them from on-premises deployments to a cloud-native architecture, and adds a refreshed interface and mobile access on Android and iOS.
Does TS Cloud require Microsoft Dynamics 365?
No. TS Cloud is a standalone platform with no separate Microsoft licensing fee, no Azure hosting cost and no integration middleware.
Book a free 30-minute TS Cloud demo that walks through dashboards, dispatch, job costing and payroll, using your own data where possible.